GDPR Compliance

Custaroo is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR).

Last Updated: December 15, 2025

1. What is GDPR

The General Data Protection Regulation (GDPR) is a comprehensive data protection law that came into effect on May 25, 2018. It strengthens and unifies data protection for individuals within the European Union (EU) and addresses the export of personal data outside the EU.

2. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

Right of Access

You have the right to obtain confirmation as to whether or not personal data concerning you is being processed, and where that is the case, access to the personal data and information about the processing.

Right to Rectification

You have the right to have inaccurate personal data corrected and incomplete personal data completed.

Right to Erasure ("Right to be Forgotten")

You have the right to request the deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the original purpose.

Right to Restrict Processing

You have the right to request that we limit the processing of your personal data in certain circumstances.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes or for reasons relating to your particular situation.

Rights Related to Automated Decision-Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you.

3. Lawful Basis for Processing

We process your personal data based on the following lawful grounds:

  • Consent: You have given clear consent for us to process your personal data
  • Contract: Processing is necessary for the performance of a contract with you
  • Legal Obligation: Processing is necessary for compliance with a legal obligation
  • Legitimate Interests: Processing is necessary for our legitimate interests

4. Data We Collect

We may collect and process the following categories of personal data:

  • Identity data (name, username, title)
  • Contact data (email address, telephone numbers, address)
  • Technical data (IP address, browser type, device information)
  • Usage data (information about how you use our website and services)
  • Marketing data (your preferences for receiving marketing communications)

5. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and maintain our services
  • To process transactions and send related information
  • To send technical notices and support messages
  • To respond to your comments and questions
  • To improve our services and user experience
  • To comply with legal obligations

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Staff training on data protection

8. Data Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). When we do so, we ensure appropriate safeguards are in place, such as:

  • Adequacy decisions by the European Commission
  • Standard contractual clauses
  • Certification schemes

9. Exercising Your Rights

To exercise any of your rights under GDPR, please contact us using the information provided below. We will respond to your request within one month of receipt.

10. Complaints

If you believe that we have not complied with GDPR requirements, you have the right to lodge a complaint with a supervisory authority, particularly in the member state where you habitually reside, work, or where the alleged infringement occurred.

11. Contact Information

For any questions about our GDPR compliance or to exercise your rights, please contact us:

  • Email: privacy@custaroo.com
  • Data Protection Officer: dpo@custaroo.com
  • Address: 123 Business Street, Suite 100, City, State 12345