Custaroo Blog

Measuring Customer Satisfaction: CSAT, NPS, and Other Feedback Methods

In the world of customer support, one truth stands tall: You can’t improve what you don’t measure. Every business wants happy customers, but very few have a reliable way of knowing how happy—or unhappy—their customers truly are. That’s where customer satisfaction metrics come in. Metrics like CSAT, NPS, and other feedback systems give you a window into your custom

How to Build an Effective Knowledge Base That Reduces Support Load

In today’s fast-paced business world, customers expect instant answers. They want to solve problems on their own—without waiting in line for support agents or sending endless emails. For support teams, that’s both a challenge and an opportunity.