Complete Customer Support Features
Everything you need to deliver exceptional customer support. From live chat to ticketing systems, Custaroo provides all the tools you need to delight your customers.
Support Features
Complete customer support platform
Live Chat & Real-time Messaging
Connect with customers instantly through our powerful live chat system with real-time messaging capabilities.
Real-time Messaging
Instant messaging with customers for immediate support and quick issue resolution.
Multi-Agent Support
Handle multiple customer conversations simultaneously with intelligent chat routing.
Mobile Chat Widget
Fully responsive chat widget that works perfectly on all devices and screen sizes.
File Sharing
Share files, images, and documents directly in chat conversations for better support.
Typing Indicators
See when customers are typing and show them when agents are responding.
Chat History
Complete chat history and conversation logs for better customer context and follow-up.
Support Ticketing System
Organize and track customer issues with our comprehensive ticketing system and workflow management.
Ticket Creation
Create support tickets from chat, email, or directly in the system with automatic numbering.
Priority Management
Set ticket priorities (low, medium, high, urgent) and manage SLA requirements.
Agent Assignment
Automatically or manually assign tickets to the most appropriate support agents.
Ticket Categorization
Organize tickets by categories, types, and custom tags for better tracking.
Email Integration
Convert customer emails into tickets automatically with full email threading.
SLA Tracking
Monitor and track Service Level Agreements with automatic alerts and reporting.
Knowledge Base & FAQ
Create and manage a comprehensive knowledge base with articles, FAQs, and self-service resources.
Article Management
Create, edit, and organize knowledge base articles with rich text editing and media support.
Smart Search
Advanced search functionality with suggestions, filters, and intelligent content matching.
FAQ Management
Organize frequently asked questions with categories, tags, and helpful voting system.
Self-Service Portal
Provide customers with a dedicated self-service portal for finding answers independently.
Helpfulness Tracking
Track which articles are most helpful and improve content based on customer feedback.
Multi-language Support
Create knowledge base content in multiple languages for global customer support.
Analytics & Reporting
Comprehensive analytics and reporting tools to track performance and optimize your support operations.
Performance Metrics
Track key performance indicators like response time, resolution rate, and customer satisfaction.
Real-time Dashboards
Monitor support operations in real-time with customizable dashboards and live updates.
Custom Reports
Generate detailed reports on support performance, agent productivity, and customer trends.
Customer Satisfaction
Track and analyze customer satisfaction scores and feedback across all support channels.
Response Time Analysis
Monitor and optimize response times across different channels and ticket priorities.
Trend Analysis
Identify patterns and trends in customer inquiries to improve support strategies.
Share & Send
Share invoices via email, WhatsApp, or generate shareable links for easy payment and collaboration.
Email Delivery
Send invoices directly via email with professional templates and delivery tracking.
WhatsApp Sharing
Share invoices instantly via WhatsApp for quick client communication and payment.
Shareable Links
Generate secure, shareable links for invoices that clients can view and pay online.
SMS Notifications
Send SMS notifications to clients when invoices are sent or payments are received.
Payment Reminders
Automated payment reminders to help you get paid faster and reduce late payments.
Social Sharing
Share invoices on social media platforms for marketing and business promotion.
Payment Tracking
Track payments, manage recurring invoices, and monitor your cash flow with comprehensive payment management.
Payment Status
Track payment status for each invoice with real-time updates and notifications.
Recurring Invoices
Set up automated recurring invoices for subscription services and regular clients.
Transaction Log
Comprehensive transaction log with payment methods, dates, and status tracking.
Cash Flow Monitoring
Monitor your cash flow with detailed analytics and payment forecasting.
Payment QR Codes
Generate QR codes for easy payment processing and set default payment methods.
Export & Reports
Export payment data to Excel/PDF and generate comprehensive payment reports.
Analytics & Reporting
Comprehensive analytics and reporting tools to track your business performance and make data-driven decisions.
Business Analytics
Comprehensive analytics dashboard with real-time insights and business performance metrics.
Financial Reports
Detailed financial reports with revenue, expenses, and profitability analysis.
Export Reports
Export reports in PDF and Excel formats for external sharing and accounting.
Ready to Transform Your Customer Support?
Start your free trial today and see how Custaroo can revolutionize your customer support operations.